General Information
Welcome to Free Bike Tours Lisbon, operated by Bikes 62, Lda (VAT 502288868). By accessing and using this site, you agree to comply with and be bound by these terms and conditions of use. Please read carefully before continuing to use the site.
Privacy Policy
This Privacy Policy aims to make you aware of the general rules of privacy and processing of your personal data that we collect and process.
The privacy policy is related to the current site; we are not responsible for any content or privacy policy of other sites. Any external link will be clearly identified. By accessing our site, you commit to accepting and respecting this Privacy Policy.
COLLECTION AND USE OF PERSONAL INFORMATION
Our site fully respects your privacy rights and will not abuse any personal information. All personal information you provide to us will be treated securely and confidentially and in accordance with the legal basis for data protection of the General Data Protection Regulation (GDPR).
If you are concerned about the treatment of the information provided by the site, do not hesitate to send us any questions.
YOUR RIGHTS AS A DATA SUBJECT
The General Data Protection Regulation grants rights to data subjects so that they can have control over them in a simple way. In case of doubt or exercise of your rights, you can contact us via email: info@freebiketourslisbon.com.
You must include all possible forms of identification, that is, the data you provided to us previously through the site.
Here are some of your rights: Access and Portability, Deletion, Rectification, and Opposition to processing.
WHY WE COLLECT AND PROCESS YOUR DATA
Free Bike Tours Lisbon collects and processes your personal data to help us provide the requested services.
We use your contact information to communicate any important information about the booking of your tour. We may also need to process your personal data for billing purposes.
We also collect and process your personal data from cookies generated from your activity on the site to understand how customers navigate, make offers, and improve the experience when using our site.
How and why we share your personal data
Your personal data will not be sold, exchanged, transferred, rented, or made available to third parties, except to third-party companies (for example, service providers) that may process your personal data on behalf of Free Bike Tours Lisbon in connection with the provision of bike tours or services you requested. These service providers are limited to using only the information as per our instructions, solely to provide services contracted by us.
Changes in the privacy policy
It is possible to modify the information stated in our Privacy Policy when deemed appropriate. If the change made is significant regarding privacy, we will notify you through the site by placing a prominent notice and/or sending a message to your email address, whenever possible.
About Cookies
We use cookies to offer the best possible experience on our site. Cookies allow us to do many things, such as "remember" your preferences, navigate between pages efficiently, and request products.
When you visit this site, we request your consent to use cookies. However, this Cookie Policy allows you to change your preference for personalized content cookies.
More information about cookies can be found at All About Cookies.
What are cookies
Cookies are small text files sent and stored on your computer, smartphone, or other device to access the Internet whenever you visit a site. Cookies are useful because they allow a site to recognize a user's device.
There are 3 types of cookies operating on our site:
1. Essential Cookies.
Some cookies are essential for you to experience all the features of our site. For example, these cookies allow you to reserve your tour and checkout securely. Without these cookies, some parts of our site simply do not work as they should.
2. Optimizers.
These cookies (also called functional cookies) allow our site to remember your preferences, helping to personalize your experience on our site. This way, we can remember you when you return to using our site, choose your preferred language, etc.
3. Performance Enhancers.
These cookies tell us how you use the site and help us improve it. For example, these cookies count the number of visitors and allow us to observe how visitors move when using it. This helps improve the functioning of the site, ensuring that users find what they are looking for easily.
Third-party cookies
Google Analytics
Our site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").
The information generated by the cookie about the use of our site (including your IP address) will be transmitted and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating the use of our site, compiling reports on site activity for site operators, and providing other services related to site activity and Internet usage. Google may also transfer this information to third parties when required by law or where such third parties process the information on behalf of Google.
Google will not associate your IP address with any other data held by Google. More information about Google's privacy policy can be obtained at http://www.google.com/privacy.html.
How to change cookie preferences
When you visit this site, we ask for your consent to use cookies. In this dialog box, you have the option to configure them.
In your browser, you can choose whether to accept cookies or not. Different browsers provide different controls. Generally, your browser offers you the option to accept, refuse, or delete cookies all the time or those from vendors that site owners use, i.e., third-party or specific site cookies. Each browser's website should contain instructions on how to do this.
Remember that if you block cookies on our site with your browser settings, you may not be able to access certain areas of our site, certain functions, and pages will not work as usual.
TERMS AND CONDITIONS
Participation in any bike tour organized by Bikes 62/Free Bike Tours Lisbon is at the participant's own risk. Bikes 62/Free Bike Tours Lisbon and/or its owner(s) are not responsible for damages or injuries of any kind incurred by participants or third parties during any of Bikes 62/Free Bike Tours Lisbon activities. These conditions of participation apply to all Bikes 62/Free Bike Tours Lisbon services.
1. The Participant understands that this is a bicycle tour and that the Participant is therefore expected to know how to ride a bicycle and understand the local traffic rules in Portugal.
2. Cycling experience is a must on our tours! Our guides can, at any time, advise you or even prevent you from participating in the tour if you do not have enough experience on the bike. This is for your safety, the safety of the rest of the group and everyone traveling on public roads.
3. Participant understands that this event/activity may be dangerous to participants and Participant does so at their own risk.
4. To the extent permitted by law, the Participant accepts that Bikes 62/Free Bike Tours Lisbon will not be responsible for any loss, damage, action, claim, costs or expenses that may arise as a consequence of participating in the event/activity.
5. The Participant must comply with all laws in force at the time and must indemnify and keep Bikes 62/Free Bike Tours Lisbon indemnified against any Claim or Demand arising from a violation or alleged violation of any law by a Participant.
6. The Participant will grant permission to Bikes 62/Free Bike Tours Lisbon to use photographs, films, recordings, data or any other record of my participation in this event for any legitimate purpose, without compensation.
7. The participant will behave in a manner acceptable to Bikes 62/Free Bike Tours Lisbon and anyone who may be affected by my actions and behavior.
8. The participant must be at the agreed meeting point 10 minutes before the start of the tour. We cannot wait more than 10 minutes for late customers. No refunds are given.
9. All participants under the age of 16 must be accompanied by adults, who, when enrolling them on our tours, assume all responsibility for what may happen to them, as well as any damage they may cause and violations of the law they may commit.
10. Bicycles are provided by Bikes 62/Free Bike Tours Lisbon and bicycle rental is included in the price.
11. Any food or drinks consumed during breaks are not included in the price.
12. No deposit is required to participate in this activity.
Cancellation and Refund Policy
13. Participants can always cancel this activity. If a participant cancels the activity 48 hours or more before the activity start time, Bikes 62/Free Bike Tours Lisbon will provide a full refund. Activities canceled within 48 hours of the activity start time will not be refunded.
14. Bikes 62/Free Bike Tours Lisbon tours are always available, rain or shine. If tours are canceled due to official warnings marked with a “red alert” provided by Portuguese authorities, tours and activities will be canceled and fully refunded.
ALTERNATIVE DISPUTE RESOLUTION
Law no. 144/2015, of September 8, determines that suppliers of goods or service providers established in national territory must inform consumers regarding the RAL entities to which they are bound by adhesion or by legal imposition arising from mandatory arbitration, and must also inform what the website on the internet of these entities is.
In the event of a dispute, the consumer can resort to an Alternative Dispute Resolution Entity, of which an example is information on the Consumer Portal www.consumidor.pt
Bikes 62, Lda has full adherence to the Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116,
2nd floor 1100-207 Lisbon
