Collection and Use of Personal Information
Our website fully respects your privacy rights and will not abuse any Personal Information. Any personal information you provide to us will be treated in a safe and confidential manner and the legal basis for data protection is the General Data Protection Regulation (GDPR).
Requests related to the information provided
If you are concerned about how the information provided through our website is treated, please do not hesitate to submit all your questions to us.
Your rights as a data subject
The General Data Protection Regulation, gives rights to data holders so that, in a simple way, they can have control over them. In case of doubts or to exercise your rights you can contact us via email: firstname.lastname@example.org
You must include all possible forms of identification, namely the data you previously provided to us through the website.
Here are some of your rights: Access and Portability, Erasure, Rectification and Opposition to the processing.
Why we collect and process your personal data
Free Bike Tours collects and processes your personal data to help us provide you the services you request. We use your contact information to communicate any important information regarding your tour's booking. We may also need to process your personal data for billing purposes. We also collect and process your personal data from cookies generated from your website activity to understand how customers navigate through our website and offerings, and to enhance the experience you have using our website.
How and why we share your personal data
Your personal data will not be sold, exchanged, transferred, leased, or made available to third parties, except to third party companies (e.g. service providers) who may process your personal data on Free Bike Tours’ behalf in connection with providing Free Bike Tours product or services that you have requested. These third party service providers are limited to only using information as instructed to provide contracted services to us.
More information about cookies can be found on the All About Cookies.
What are cookies
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.
There are 3 types of cookies which operate on our website:
1. The essentials
Some cookies are essential for you to be able to experience the full functionality of our site. For example, these cookies allow you to book your tour and checkout securely. Without these cookies, some parts of our site just won’t work as they should.
2. The customisers
These cookies (also called functional cookies) allow our site to remember your preferences, helping you to customise your experience on our site. That way we can remember you when you return to our site, choose your prefered language etc.
3. The performance improvers
These cookies tell us about how you use the site and they help us to make it better. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.
Third party cookies
Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
How to change cookie preferences
Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.
Please remember that if you block cookies on our website with your browser defenitions, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.
Cancellation and Return Policy
100% refund for cancellations made at least 48 hours in advance of the start date of the experience. Cancellations made within 48 hours of the start date of the experience will receive no refund.