FAQ's

Whether you're looking for a relaxed introduction to Lisbon, an iconic city adventure, or a full day exploring Portugal's natural beauty, we have a tour for you.

- The Monumental Belém Bike Tour
Difficulty: Very Easy
A relaxed ride along the River Tagus, mostly on flat bike paths. Perfect for beginners, families and anyone looking for an easy and enjoyable cycling experience.

- City Center E-Bike Tour
Difficulty: Easy
The ideal introduction to Lisbon. Discover historic neighborhoods, local landmarks and hidden corners while enjoying the comfort of an electric bike. Suitable for most visitors, even with little cycling experience, but riders should feel comfortable cycling on city streets and handling 1 or 2 steeper sections.

- 7 Hills Panoramic E-Bike Tour
Difficulty: Moderate
Explore Lisbon's iconic hills, viewpoints and traditional neighborhoods. While the electric bike makes the climbs easy, riders should feel comfortable cycling on city streets and handling some steeper sections.

- The Legendary Sintra & Cascais E-Bike
Difficulty: Moderate
A full-day adventure through forests, coastal landscapes, charming villages and some of Portugal's most spectacular scenery. No advanced cycling skills are required, but participants should be comfortable spending a full day outdoors.

- Arrábida Natural Park E-Bike Tour
Difficulty: Moderate
Discover one of Portugal's most breathtaking natural parks, with stunning mountain roads, hidden beaches and unforgettable ocean views. Ideal for active travelers who enjoy nature and spending a full day exploring by bike.

- Private Tours
Difficulty: Tailored to You
Looking for something more personal? Our private tours can be customized to match your interests, preferred pace and fitness level.

Still not sure which tour is right for you? Contact us and we'll be happy to help.

Yes, most of our tours are suitable for beginners.

However, all participants must know how to ride a bicycle confidently and be able to start, stop, brake and control the bike safely without assistance.

You do not need to be an experienced cyclist, but a basic level of cycling confidence is required for all tours.

Please note that while electric bikes make Lisbon's hills much easier to climb, they do not remove the need to handle descents safely. Some tours include downhill sections, so riders should feel comfortable controlling a bicycle on both uphill and downhill roads.

- Monumental Belém Bike Tour
Suitable for beginners and occasional cyclists. The route is mostly flat and follows bike paths and riverside promenades.

- City Center E-Bike Tour
Suitable for beginners with basic cycling skills. Electric bikes make the hills easier, while the pace remains relaxed and enjoyable.

- 7 Hills Panoramic E-Bike Tour
Recommended for riders who feel comfortable cycling on city streets, handling some traffic and riding on both uphill and downhill roads.

- Lengendary Sintra-Cascais E-Bike Tour
Suitable for riders with basic cycling experience who are comfortable spending a full day on a bike. No advanced skills are required.

- Arrábida Natural Park E-Bike Tour
Suitable for riders with basic cycling experience who enjoy outdoor activities and are comfortable cycling for several hours throughout the day.

For safety reasons, our tours are not suitable for guests who are unable to ride a bicycle independently.

If you are unsure whether a tour is suitable for you, feel free to contact us before booking. We will be happy to help you choose the best option.

Because the tour itself is free.

Our FREE BIKE TOURS are led by volunteer guides who share their knowledge, enthusiasm and passion for Lisbon. Rather than receiving a fixed fee, guides are rewarded through voluntary tips at the end of the experience.

Guests who already have a bicycle can join free of charge. For those who need one, bicycle rental is available for a small fee, which covers the bike, equipment, insurance and operational costs.

This model helps make guided tours accessible to a wider range of travelers while creating a strong commitment to delivering an exceptional experience. Since guides rely on guest satisfaction, they are motivated to make every tour informative, engaging and memorable.

At the end of the tour, participants are free to leave a tip according to their experience and satisfaction. Tips are always voluntary and greatly appreciated.

The inclusions vary depending on the tour.

FREE BIKE TOURS
The tour itself is free.
Guests who already have a bicycle can join free of charge. For those who need one, bicycle rental is available for an additional fee, which includes the bicycle, helmet and insurance.

PAID TOURS
Our paid tours include everything needed for the experience:
✓ Electric bicycle
✓ Helmet
✓ Insurance
✓ Local guide
✓ Route planning and support throughout the tour.

All inclusions are clearly listed on each tour page before booking.

Food, drinks, entrance fees and personal expenses are not included unless specifically stated in the tour description.

There are no hidden costs or unexpected charges.

We use high-quality bicycles that are carefully selected for comfort, safety and reliability.

Most of our tours are operated with electric bikes, making it easier to explore Lisbon's hills and enjoy the experience with less effort.

For our Monumental Belém Bike Tour, we use traditional bicycles, as the route is mostly flat and follows the riverside.

All bicycles are regularly serviced and checked before each tour to ensure they are in excellent condition.

Before the tour begins, your guide will help you find the right bike size, adjust the saddle height and explain how the bike works, ensuring you feel comfortable and confident before setting off.

Yes.

Lisbon has become increasingly bike-friendly in recent years, with a growing network of bike lanes and traffic-calmed areas.

However, perceptions of safety can vary greatly from person to person. What feels comfortable to one rider may feel challenging to another, depending on their cycling experience and the type of environment they are used to riding in.

That's why all our routes have been carefully designed using years of local guiding experience to maximize safety, comfort and enjoyment.

Before each tour, your guide provides a detailed safety briefing, explaining how the tour works, what type of roads to expect and how to ride safely throughout the experience.

Once in Lisbon, most visitors quickly develop a much better understanding of the city's streets, traffic and cycling environment than they could from simply reading about it online.

If, after the briefing, a participant does not feel comfortable with the route or their cycling ability, we will always try to suggest a more suitable tour whenever possible. In some cases, we may even recommend not joining the tour, as safety is always our top priority.

Thousands of guests have explored Lisbon with us over the years, many of them with little previous experience riding in urban environments.

All our tours start and finish at our meeting point and shop:
Free Bike Tours Lisbon
Rua dos Caminhos de Ferro, 62 – Lisbon
(Near Santa Apolónia Metro and Train Station)

We recommend arriving a little before the scheduled departure time so there is enough time for bike fitting, the safety briefing and any last-minute questions before setting off.

Yes, children are welcome on many of our tours, provided they are accompanied by a parent or responsible adult. Children cannot participate on their own.

When deciding whether a tour is suitable for your child, it is important to remember that no one knows your child better than you do. Parents are usually the best judges of their child's cycling ability, confidence, behaviour and ability to enjoy the experience from start to finish.

Please also keep in mind that, with the exception of private tours, our tours take place in groups. For this reason, children should be able to participate without significantly affecting the pace, safety or overall experience of the group.

Young Children
For children weighing up to 16 kg (35 lbs), we offer child seats that can be fitted to our electric bicycles.
The responsibility for carrying a child in a child seat always rests with the parent or responsible adult using the bicycle and cannot be transferred to us.

Children Riding Their Own Bicycle
Children above 16 kg (35 lbs) must be able to ride a bicycle independently and have the confidence and stamina required to complete the tour.
For the Monumental Belém Bike Tour, we offer children's bicycles in sizes 16", 24" and 26".

We do not provide tag-alongs or bicycle trailers.

Minimum Height for Electric Bikes
Participants using electric bicycles must be at least 1.45 m (4 ft 9 in) tall.

Which Tours Are Most Suitable for Children?

The Monumental Belém Bike Tour is generally the most suitable option for families with children of all ages. The route is mostly flat and follows bike paths and riverside areas.

The City Center E-Bike Tour and the 7 Hills Panoramic E-Bike Tour include city streets shared with traffic and therefore require greater confidence and cycling ability.

The Sintra-Cascais and Arrábida Tours are full-day experiences. In addition to cycling ability, parents should carefully consider whether their child is comfortable spending many hours outdoors and on a bicycle.
For this reason, we generally do not recommend these full-day tours for very young children travelling in child seats.

Private Tours for Families
Families travelling with children, especially younger children, may wish to consider a private tour.
Private tours give us much greater flexibility to adapt the experience to your family's needs, including adjusting the pace, making additional stops, modifying parts of the route and allowing more time for breaks whenever needed.
For many families, a private tour can be the most comfortable and enjoyable way to explore Lisbon together.

If you are unsure whether a particular tour is suitable for your child, please contact us and we will be happy to help.

Our tours normally operate in a wide range of weather conditions.

We do not usually make decisions based solely on weather forecasts, as conditions can change quickly and forecasts are not always accurate. Instead, we assess the actual conditions as close as possible to the tour start time.

Tours are only cancelled in exceptional circumstances, such as when Portuguese authorities issue weather-related warnings or when our guides determine that conditions may significantly affect the safety of participants.

The safety and comfort of our guests are always our top priorities.

If weather conditions appear to be a concern, the guide will assess the situation at the meeting point and discuss it with participants before the tour begins. Whenever possible, alternative options will be considered, but safety will always come first.

Not necessarily.

Most of our guests are occasional cyclists rather than regular riders, and many find our e-bike tours easier than they expected.

Our electric bikes provide assistance when needed, making Lisbon's hills much easier to enjoy and allowing riders to focus on the experience rather than the effort.

- Monumental Belém Bike Tour
Suitable for most fitness levels. The route is mostly flat and relaxed.

- City Center E-Bike Tour
Suitable for most visitors. The electric bike helps with Lisbon's hills, making the tour accessible to a wide range of riders.

- 7 Hills Panoramic E-Bike Tour
Requires a basic level of cycling confidence, but not exceptional fitness. The electric bike assists on the climbs, although riders should feel comfortable cycling on both uphill and downhill roads.

- Legendary Sintra-Cascais E-Bike Tour
A reasonable level of stamina is required, as this is a full-day experience. While the electric bike makes the route much easier, participants should be comfortable spending several hours cycling throughout the day.

- Arrábida Natural Park E-Bike Tour
Similar to the Sintra-Cascais Tour, this is a full-day outdoor adventure. No advanced fitness is required, but participants should enjoy being active and spending a day exploring by bike.

If you are unsure whether a tour is suitable for your fitness level, feel free to contact us and we'll be happy to advise.

We recommend wearing comfortable clothing suitable for the weather conditions on the day of the tour.

On sunny or hot days, sunglasses, sunscreen and a bottle of water are strongly recommended.

Comfortable footwear is also important. Sandals, flip-flops and loose or wide-leg trousers are generally not ideal for cycling.

If needed, we will make stops during the tour where participants can buy water or refill their bottles.

Most importantly, come ready to enjoy the experience.

Yes.

We understand that travel plans can sometimes change.

Bookings can be rescheduled or cancelled free of charge up to 48 hours before the tour.

For larger groups (more than 10 participants), changes or cancellations must be requested at least 7 days before the tour date. This is because larger group bookings often require us to reserve guides, bicycles and tour availability in advance, which may prevent other guests from booking those places.

If something unexpected happens, such as a flight cancellation, flight delay, illness or another unforeseen circumstance, please contact us as soon as possible, even if it occurs less than 48 hours before the tour.

While we cannot guarantee changes in every situation, we will always do our best to help and, whenever possible, find an alternative date or suitable solution.

This flexibility is intended for genuine unforeseen circumstances and is assessed on a case-by-case basis.